 |
MAKING YOUR PASSENGER OPERATION EFFICIENT, EFFECTIVE AND
ATTRACTIVE
Much effort goes into the style of the airline, the
marketing and sales effort, the crew uniforms, the aircraft painting, and of course
safety. But how much goes into the first point of contact between the customer and the
staff? And what happens if there are problems on arrival? The last contact before an
unhappy passenger relates his story to sympathetic friends will be with your customer
service staff.
This is too often the forgotten link - staff working under pressure in often adverse
conditions, and with procedures and practices that are frequently out of date when
compared to the rapidly changing competitive position.
We are experienced in building and maintaining effective passenger management operations.
We can review your existing procedures and processes, assess your business needs and
objectives against your resources and facilities, and help you to get there as quickly
and effectively as possible. In doing so, we will help your staff to take a customer-
oriented view of your passengers, and maximise their chances or returning to you again
and again.
We have experience of all aspects of airline operations, including managing handling
agency relations, with particular emphasis on developing effective passenger management
processes.
We can help you to succeed.
|
|
